Privacy Notice and Cookies Policy for Kingston Telecom Solutions

Kingston Telecom Solutions is committed to protecting your privacy. We will use the information that we collect about you in accordance with current legislation including the General Data Protection Regulations, The Fund-raising Regulations and the Privacy and Electronic Communications Regulations.

Amendments to this Privacy Statement

We do make some changes and adjustments to this privacy policy from time to time, so please check regularly for any updates. We will indicate at the top of this page when this Privacy Policy was last revised. Where there’s a significant change to this Privacy Policy, we’ll always notify you so that you can decide whether to continue using our services.

What information do we collect?

In order to supply services, we may collect the following personally identifiable information:

  • Names, Addresses and Telephone Numbers
  • Email and IP addresses

Offensive or inappropriate content

If you post or send content which may reasonably be deemed to be offensive, inappropriate or objectionable anywhere on or to Kingston Telecom Solutions websites or otherwise engage on any other social media, Kingston Telecom Solutions may remove such content.

Where Kingston Telecom Solutions reasonably believes that you are or may be in breach of any applicable laws, for example on hate speech, we may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. Kingston Telecom Solutions would only do so in circumstances where such disclosure is permitted under applicable laws, including data protection law.

What if I am a user aged under 18?

If you are aged 18 or under, please get your parent/guardian’s permission before you provide any personal information to Kingston Telecom Solutions.

If you are under 18 and registering your details to Kingston Telecom Solutions, then you will need to provide your date of birth for our records. If you are under 13 then we will need consent from your parent/guardian before you can use some of our services.

How we keep your details safe and secure

Your personal data will be held and processed on Kingston Telecom Solutions systems or systems managed by suppliers on behalf of Kingston Telecom Solutions. We maintain a customer relationship management (CRM) system to hold contact details and a record of your interactions with Kingston Telecom Solutions such as ticket purchases, donations, memberships, queries, complaints and attendance at special events. Where possible we aim to keep a single record for each customer.

Your data is always held securely. Access to customer information is strictly controlled. The CRM system can only be accessed by people who need it to do their job. Certain data, for example some sensitive information, is additionally controlled and is only made visible to members of staff who have a reason to work with it.

We may need to disclose your details if required to the police, regulatory bodies or legal advisors.

We will only ever share your data in other circumstances if we have your explicit and informed consent.

How we use your personal information

When you first register with our website, you can decide whether your contact information may be used by us, and the promoters/companies/artists whose work you are seeing on stage for direct marketing purposes.

Depending on your selection, Kingston Telecom Solutions and our partners may contact you by e-mail or post, telephone or SMS with information or offers regarding their goods and services such as discounts, exclusive offers or special event information. We process your personal information for our legitimate business interests. Click here to learn more about what we mean by legitimate interests, and when we process your data for our legitimate interests.

You will be given an opportunity to unsubscribe in every marketing e-mail we send you.

If you’ve given your consent when registering for your personal information to be provided to are partners, they may contact you by post, telephone or email with information or offers regarding their goods and services.

We will never sell, rent or trade your personal data with any third party for marketing purposes without your consent.

How long will Kingston Telecom Solutions hold my information?

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with Kingston Telecom Solutions. If you delete your account then your personal information is deleted immediately, and the remaining information is anonymised for analytical purposes. For further information about deleting your Kingston Telecom Solutions account, please see Your Rights and how to contact us.

Where you contribute content together with your personal information (User Generated Content or UGC) please refer to our How we use your personal information for further information about how long we may store such material.

If you have not used your Kingston Telecom Solutions account in the last two years then your account may be classed as dormant or may be deleted in line with this privacy policy.

We will email to remind you before deletion so please check your inbox regularly to see if we have sent you any emails about this.

Information sharing and transfer

Kingston Telecom Solutions will not share your data with any third parties without your consent, except under the following circumstances:
• if we use a third party supplier to carry out specific business operations (e.g. a mailing house, a courier, or a market research company) but only if we have in place a written agreement protecting your information;
• if you have purchased other goods or services via our website such as ticket insurance or merchandise, in which case your information may be shared with third parties to process and fulfil your orders. Please see further information below in relation to how payment information is shared;
• in order to enforce or apply our terms of use, purchase policy or any other applicable Kingston Telecom Solutions terms and conditions;
• if we consider it necessary to comply with laws or regulations, to assist law enforcement, to protect the rights, property, or safety of Kingston Telecom Solutions, our customers, our staff , users of this website, or others;
• if the data is only being shared in an anonymous and aggregate form; or
• if Kingston Telecom Solutions or any of its assets are acquired by a third party, in which case your information may be one of the transferred assets.
We may process your personal information for our legitimate business interests. e.g. fraud prevention/direct marketing/network and information systems security/data analytics/enhancing, modifying or improving our services/identifying usage trends/determining the effectiveness of promotional campaigns and advertising.
You have the right to object to this processing if you wish and if you wish to do so please click here

Sensitive information

Sometimes we ask you to provide sensitive information, for example when you book for certain events or participate in some activities, or when you apply for a job. As with all the personal information we hold, sensitive information is held securely and restricted to those who need to use it. We will delete sensitive information when we no longer need it.

Kingston Telecom Solutions Cookies Policy

What is a cookie?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the Internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user’s device. At Kingston Telecom Solutions we use cookies to let users navigate between pages efficiently and enable other essential functionality.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

Understanding how and why we use cookies 

We use cookies on our site ( to create the most accessible and effective website possible for our customers. Cookies allow you choose preferences and access products and services online.

To opt out of being tracked by Google Analytics across all websites visit

How cookies make our website safer and easier to use

Cookies can allow us to tailor the content of our website to suit your interests. For example, instead of displaying promotional messages about products you already have, they let us show you other services you may be interested in. We use ‘analytics’ cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don’t like and how we can improve things for you.

When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as Kingston Telecom Solutions is not responsible or liable for their privacy practices.

Your Rights and how to contact us

You have the following rights related to your personal data:

  • The right to be informed how your personal data is processed.
    • The right of access to your personal data
    • The right to rectification
    • The right to erase
    • The right to restrict processing
    • The right to data portability
    • The right to object
    • Rights in relation to automated decision making and profiling.
    • The right to lodge a complaint with the Information Commissioner’s Office

Can I find out what personal information Kingston Telecom Solutions holds about me?

Under the General Data Protection Regulations, you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files. If you are within the UK, please address requests and questions about this or any other question about this Privacy and Cookies Policy to the
Data Protection Officer, Kingston Telecom Solutions,119, Richmond Road, Kingston, KT2 5BX


We will need two copies of forms of identification, which can be:
Driving licence
Birth certificate
Utility bill (from last 3 months)
Current vehicle registration document
Bank statement (from last 3 months)
Rent book (from last 3 months).


Can I delete my data?

You can always delete your Kingston Telecom Solutions account by contacting us and requesting that we remove your data

As previously explained, deleting your Kingston Telecom Solutions account will erase any personal information in your account that we have about you and it will mean any data we hold will be made anonymous.

Contact Us

Please contact us if you have any questions about our privacy policy or information, we hold about you:

  • Call us on 020 35516600
  • Or write to us at: Kingston Telecom Solutions, 119, Richmond Road, Kingston,  KT2 5BX


Want to Know More? Call us on 020 3551 6600

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